The families and children who need the services of the agencies of the CFSC are those who daily face the multiple challenges of providing for basic needs, keeping their heads above water in the face of great hardship. The many sources, faces, agencies, and locations they need to access can be confusing, even defeating. A family trying to escape the bonds of poverty and homelessness may find it difficult, if not impossible, to provide quality child care or work to insure their child's school readiness. While Charlotte's human services network offers a broad array of services, they are fragmented and not centrally located. It is too easy for families and children in need to fall through the cracks or only access one agency with a more limited focus through a lack of coordination of services.